Convert off-phone activities into daily shrinkage percentages
Every contact center has off-phone commitments — team meetings, coaching sessions, training, breaks, PTO. But how much do these activities actually cost in terms of available staffing? The Time-to-Shrinkage Translator converts each activity from its natural unit (minutes per week, hours per year, percentage per day) into a consistent daily shrinkage percentage. See the total impact at a glance, understand which activities consume the most productive time, and communicate shrinkage budgets clearly to operations leadership. Pre-loaded with common activities — adjust the values to match your operation or add your own.
Convert meetings, training, breaks, and PTO into daily shrinkage percentages — see the real cost of off-phone activities